Last updated: November 1, 2025

1. Information We Collect

OpsPilot collects information that you provide directly to us, including:

• Account information (name, email, company details)
• Client and customer data you enter into the system
• Quote, job, invoice, and order information
• Communication data (emails, SMS messages) when using integrated services
• Usage data and analytics to improve the Service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Data Storage and Security

Your data is stored securely using Firebase/Firestore with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information.

4. Third-Party Services

OpsPilot integrates with third-party services:

• Microsoft 365: For email integration
• RingCentral: For SMS messaging
• Square: For payment processing
• S&S Activewear: For product catalog

These services have their own privacy policies. We do not control and are not responsible for their privacy practices.

5. Data Sharing

We do not sell your personal information. We may share your information:

• With third-party service providers who assist in operating the Service
• When required by law or to protect our rights
• With your consent or at your direction

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve user experience and analyze usage patterns.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@printpilot.com