Stop juggling tickets, client requests, and projects across multiple tools. OpsPilot gives MSPs and IT service providers everything they need to deliver exceptional support and grow their business.
Here's the truth: Your techs are spending 30% of their day just figuring out what to work on next, hunting for client information, and explaining to clients why something isn't done yet.
The MSPs that are growing aren't the ones with the best techs—they're the ones who are ruthlessly organized. They respond faster, bill accurately, and don't let clients wonder what's happening with their issues.
Try OpsPilot free for 14 days. Get your first ticket system up and running in under 10 minutes.
Built by tech professionals for tech professionals
Track support tickets, service requests, and incidents from submission to resolution. Prioritize urgent issues and ensure nothing falls through the cracks.
Manage MSP contracts, SLAs, and recurring services. Track billable hours, generate professional invoices, and monitor contract renewals.
Let clients submit tickets, check request status, and access documentation 24/7. Reduce phone calls and improve client satisfaction.
Track IT projects like migrations, implementations, and infrastructure upgrades separately from daily support tickets. Manage timelines and deliverables.
Build a centralized knowledge base for your team and clients. Document solutions, procedures, and configurations to resolve issues faster.
Track response times, resolution rates, and technician performance. Identify bottlenecks and optimize your service delivery.
faster average ticket resolution time with better organization
increase in billable hours captured and invoiced accurately
average client satisfaction score with improved transparency